Privacy Policy
Effective Date: August 10, 2026
1. Purpose
Clonard Electrical Limited (“Clonard Electrical”, “we”, “us”, or “our”) respects the privacy of our customers and is committed to protecting personal information collected in connection with our business.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
2. Information We Collect
Depending on the services requested, we may collect personal information including:
- Name and contact information;
- Home, business, billing, and service addresses;
- Telephone numbers and email addresses;
- Information provided when requesting electrical services;
- Quotes, job details, invoices, and payment records;
- Communications between customers and Clonard Electrical;
- Photographs and information relating to electrical installations and job sites;
- Appointment and scheduling information; and
- Other information reasonably necessary to provide our services.
We limit the collection of personal information to information reasonably required for legitimate business purposes.
3. How We Use Personal Information
Personal information may be used to:
- Respond to inquiries and service requests;
- Prepare quotes and estimates;
- Schedule and manage jobs;
- Perform electrical services;
- Communicate with customers regarding appointments and projects;
- Send appointment confirmations and technician arrival notifications;
- Prepare and issue invoices;
- Process and record payments;
- Follow up on outstanding quotes and invoices;
- Maintain customer, project, warranty, and service records;
- Obtain or administer required permits, notifications, or inspections;
- Meet accounting, taxation, insurance, regulatory, and legal obligations;
- Improve our services and business operations; and
- Send promotional communications where permitted by applicable law.
4. Job Management and Third-Party Service Providers
Clonard Electrical uses third-party service providers and technology platforms to assist in operating our business.
These services may include customer relationship and job management software, scheduling systems, accounting software, payment processors, email and text messaging services, cloud storage, and other business administration services.
Personal information may be processed or stored by these service providers where reasonably necessary for them to provide services to Clonard Electrical.
We require personal information under our control to be handled appropriately and only for legitimate business purposes.
5. Electronic Communications and Text Messaging
Customers may receive service-related communications by telephone, email, or text message.
These communications may include appointment confirmations, scheduling updates, technician arrival notifications, quote follow-ups, project communications, invoices, payment reminders, and other communications relating to requested services.
Marketing or promotional electronic communications will be sent only where permitted by applicable law, and customers may unsubscribe from promotional communications.
6. Payment Information
Where customers make payments electronically or online, payment information may be processed by third-party payment service providers.
Clonard Electrical may receive information confirming a transaction without receiving or storing complete credit card or banking information.
Payment information is used only as reasonably necessary to process transactions, maintain accounting records, address payment issues, and meet legal or financial obligations.
7. Photographs and Job-Site Information
Clonard Electrical may take photographs of electrical equipment, installations, deficiencies, completed work, or other relevant site conditions for estimating, documentation, technical, safety, warranty, inspection, or record-keeping purposes.
Photographs containing identifiable personal information will be treated as personal information where applicable.
Photographs will not be used for unrelated promotional or marketing purposes without appropriate authorization where required.
8. Disclosure of Personal Information
Clonard Electrical does not sell or rent customer personal information.
Information may be disclosed to service providers, payment processors, accountants, insurers, regulatory authorities, inspection authorities, utilities, professional advisers, collection services, or other parties where reasonably necessary to operate our business, provide contracted services, collect amounts owing, or meet legal and regulatory requirements.
Information may also be disclosed where required or permitted by law.
9. Consent
By providing personal information to Clonard Electrical, customers consent to its collection, use, and disclosure for the reasonable purposes identified in this Privacy Policy, subject to applicable law.
Where additional consent is required for a particular use or disclosure, we will obtain that consent as appropriate.
Consent may be withdrawn subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.
10. Retention of Information
Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, tax, insurance, warranty, regulatory, and business record requirements.
Information that is no longer reasonably required will be securely destroyed, deleted, or anonymized where appropriate.
11. Safeguards
Clonard Electrical uses reasonable administrative, physical, and technical safeguards appropriate to the nature and sensitivity of the personal information under our control.
While reasonable measures are taken to protect information, no electronic storage or transmission system can be guaranteed to be completely secure.
12. Access and Correction
Individuals may request access to personal information held about them and may request correction of information that is inaccurate or incomplete, subject to applicable legal restrictions.
Requests should be submitted in writing using the contact information below.
13. Privacy Questions and Complaints
Questions, concerns, requests for access or correction, or complaints regarding the handling of personal information may be directed to:
Privacy Officer
Clonard Electrical Limited
Email: office@clonardelectrical.ca
Clonard Electrical will review privacy concerns and respond in accordance with applicable privacy requirements.
14. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our business practices, technology, service providers, or applicable legal requirements.